Shipments and returns

Your wine shipment

Packages are generally dispatched within 2 days after receipt of payment. If you prefer express delivery, an additional cost will be applied, so please contact us before choosing this method. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

Boxes are amply sized and your items are well-protected.

Returns

Although we always strive to provide the perfect service, we understand that mistakes do occasionally happen. If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange it or refund you for the relevant amount, less the delivery charges, provided the original order is returned to us, at your cost. In certain instances, we may not be able to acquire the vintage you ordered, due to circumstances beyond our control. When this is the case, we will strive to convey the vintage change to you, and offer the currently available vintage. 

Whilst we do our utmost to ensure the quality level of the wines that are sold through abuzzWine, we are unfortunately not in a position to refund or exchange wines that were not to your personal preference. 

Arranging return of wine

Please contact us, and we shall arrange collection from a convenient location. Returns collections carry a minimum charge of R130 (up to 12 bottles), then R60 per 6 bottle case thereafter. Collection will be arranged once payment has been received.

If you need advice on wine selection prior to purchase, please do not hesitate to contact us for one of our wine experts to help you make a decision.