Shipments and returns
IMPORTANT COVID-19 NOTICE
We want you to receive your order as quickly as possible!
Courier companies are experiencing high volumes following the recent lifting of the alcohol ban. We will strive to dispatch your wines within 5 days of receipt of payment - delivery to South African addresses will generally be within 7 working days of payment. (outlying areas may take a little longer).
We ask for your patience and understanding in this matter.
Hopefully, we'll be able to resume our 2-day dispatch policy as soon as possible.
Your wine shipment
Packages are generally dispatched within 2 days after receipt of payment. If you prefer express delivery, an additional cost will be applied, so please contact us before choosing this method.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Boxes are amply sized and your items are well-protected.
Although we always strive to provide the perfect service, we understand that mistakes do occasionally happen. If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange it or refund you for the relevant amount, less delivery charges and handling fees, provided the original order is returned to us complete, at your cost. In certain instances, we may not be able to acquire the vintage you ordered, due to circumstances beyond our control. When this is the case, we will strive to convey the vintage change to you, and offer the currently available vintage.
Whilst we do our utmost to ensure the quality level of the wines that are sold through abuzzWine, we are unfortunately not in a position to refund or exchange wines that were not to your personal preference.
Returns procedure and refunds
To arrange a return, please contact us on firstname.lastname@example.org, and we shall arrange collection from a convenient location. Returns collections carry a minimum charge of R140 (up to 12 bottles, depending on location), then R70 per 6 bottles thereafter. Collection will be arranged once payment has been received.
Refunds shall be considered only in the event of Force Majeure.
Late dispatch / delivery of goods attributable to third party suppliers or couriers do not qualify for a refund, In the event of a refund being necessary, a handling fee of 8% of the total invoice amount will be deducted from the refund, to cover transaction and handling costs.